14 days
Ask within 14 days (336 hours) of your first Pro payment.
Refund Policy
A fair window, stated before you pay.
If Pro is not right for you, you can ask for a refund within the windows below. You do not need to give a reason.
Refund windows
Each window starts when Paddle, our merchant of record, records the payment. A request we receive within the window qualifies, even if we answer it after the window has closed.
7 days
Ask within 7 days (168 hours) of a monthly renewal.
14 days
Ask within 14 days (336 hours) of an annual renewal.
How to ask
Open a billing request from Support in your account portal, or email support@memorafy.com from the address on your account. Tell us which payment you mean. A reason is welcome but never required.
We check the payment, when it was made, its status and whether it has already been refunded, and we reply to every request, usually within two business days.
When a refund is approved
Paddle returns the money to your original payment method. Your bank or card provider decides when it appears, usually within 10 business days.
The period the refund covers ends and your account returns to Basic. Your content is never deleted because of a refund.
Charges we always correct
Duplicate charges, payments you did not authorise and billing errors are corrected whenever you report them, whatever the windows above say.
Your legal rights
This policy adds to your rights and never takes any away. If the law where you live, or Paddle’s buyer terms, gives you a longer period or a stronger right, that right applies.